Supervisory Military & Family Community Readiness Consultant

Job summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: To serve as a first level supervisor with responsibility over a group of Community Readiness Specialists (CRSs) and Community Readiness Consultants (CRCs) and oversight for assigned Military/Airman & Family Readiness core programs and associated services.

Major duties

Exercises supervisory personnel management responsibilities. Advises and provides counsel to employees regarding policies, procedures, and directives of management. Assesses needs and provides work/life services to leadership, organizations, and populations serviced by the M/A&FRC. Supports and participates in quality initiatives. Participates in quality self-assessments. Strives to improve programs and increase efficiencies by analyzing performance and identifying enhancements to work processes. Participates in special projects and initiatives and performs nonroutine assignments. Participates in or performs special projects, studies, and assignments that are not regularly required or ongoing in nature.

Qualification

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Professional and Scientific Positions. BASIC REQUIREMENTS Degree: behavioral or social science; or related disciplines appropriate to the position. (NOTE: MUST PROVIDE COPY OF COLLEGE TRANSCRIPTS.) OR Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. (NOTE: MUST PROVIDE COPY OF COLLEGE TRANSCRIPTS.) OR Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. In addition to meeting the basic entry qualification requirements above, applicants must have specialized experience and/or directly related education in the amounts shown below. AND SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11, or equivalent in other pay systems. Examples of specialized experience include: Applying knowledge of social services delivery systems as well as a wide range of concepts, principles, theories, and practices relating to one or more of the social or behavioral science fields. Providing knowledge of the principles, practices, and techniques used in team building; establishing team performance goals and assessing team progress; and providing effective team training. Conducting interviews to establish the nature and extent of concerns/issues; providing assistance in developing goals and plans; determining appropriate referral services/options; and providing practical guidance on work/life issues (e.g., family separation, personal financial management, etc.) when frequently there is difficulty in determining clients' needs or wants or in convincing them to accept that problems exist. Establishing and maintaining effective and positive working relationships with team members, other team leaders, individuals/families, leadership of organizations, and program representatives and officials. Assessing and measuring customer-organizations' trends, concerns, and needs; assisting in identifying and prioritizing goals; and providing guidance and direction for the development and implementation of effective plans and tools to address such issues. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in­-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of social services delivery systems as well as a wide range of concepts, principles, theories, and practices relating to one or more of the social or behavioral science fields. 2. Knowledge of the principles, practices, and techniques used in team building; establishing team performance goals and assessing team progress; and providing effective team training. 3. Skill in conducting interviews to establish the nature and extent of concerns/issues; provide assistance in developing goals and plans; determine appropriate referral services/options; and provide practical guidance on work/life issues (e.g., family separation, personal financial management, etc.) when frequently there is difficulty in determining clients' needs or wants or in convincing them to accept that problems exist. 4. Skill in establishing and maintaining effective and positive working relationships with team members, other team leaders, individuals/families, leadership of organizations, and program representatives and officials. 5. Ability to assess and measure customer-organizations' trends, concerns, and needs; assist in identifying and prioritizing goals; and provide guidance and direction for the development and implementation of effective plans and tools to address such issues. 6. Ability to communicate effectively both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Evaluations

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. BASIS OF RATING: Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable. Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements. Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements. The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job. For additional information on what to include in your resume, click here. APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume. Applicants who disqualify themselves will not be evaluated further. ADDITIONAL INFORMATION: When job announcements indicate PCS costs are authorized, overseas allowances may be authorized in accordance with Department of State Standardized Regulation (DSSR) and any applicable Federal Overseas Regulations. Selectees who physically reside permanently in the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during the entire recruitment process (application, selection, and acceptance of a formal job offer) and selected for employment in the foreign area are eligible to receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, Post Allowance, Home Leave, etc. (subject to approval). Selectees who physically reside outside the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during any step of the recruitment process (application, selection, and acceptance of a formal job offer) will have foreign area benefits eligibility be determined on a case by case basis.