Job summary

See below for important information regarding this job.

Major duties

Lead a team of Technical and Quality Analysts in the work of the team. Oversees the development of policies and procedures for technical and Quality processes. Provides guidance to Enterprise Business Systems (EBS) end users (i.e. Technical/Quality, Financial, Management, Order Fulfillment, Planning, Procurement) for interpreting and applying enterprise-wide processes and procedures. Uses critical thinking and evaluation skills to develop new or innovative approaches to technical and quality processes, systems, and resource effectiveness. Monitors implementation and effectiveness of new or revised plans or polices affecting technical and quality operations. Develop recommendations and reports after audits/investigations to improve processes, training, and system performance. Gather analyze, and summarize complex Technical and Quality data regarding past, present, and projected process activity. Builds Access Queries/Tables, combining data from sources such as, Enterprise Business Systems (EBS) and Business Intelligence. Lead/conduct program reviews to improve supply chain effectiveness. Identify process gaps and assess impacts before implementation. Conduct Internal Control Reviews (ICRs) in accordance with ODS requirements, to include in-depth analysis and documentation of the review.

Qualification

To qualify for a Lead Technical and Quality Analyst, your qualifications must include: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Analyzing techniques and evaluating methods to investigate and research issues, which lead to the development of effective and efficient Technical and Quality solutions. Use surveys and studies to establish a plan of action for a new process or program. Providing guidance and advice to operating or management officials on policy/procedures interpretation. Monitoring end user compliance with policies affecting/involving functional areas. Communicating large or small teams to identify and resolve technical and quality process issues or problems. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Evaluations

The assessments for this job will measure the following Competencies: Attention to Detail Decision Making Flexibility Integrity/Honesty Interpersonal Skills Reading Reasoning Self-Management Teamwork Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.