Lead Emergency Services Dispatcher

Job summary

See below for important information regarding this job.

Major duties

Distributes and balances the workload among employees in accordance with established workflow or job specialization, assuring timely completion of dispatch activities. Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers. Operates and maintains all Dispatch Call Center equipment, including the National Crime Information Center (NCIC) System to obtain criminal background information. Prepares and maintains reports and records relating to emergency responses.

Qualification

To qualify for Lead Emergency Services Dispatcher, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS 07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Answering 911 calls. Working with emergency services dispatch equipment. Interpreting pertinent laws and regulations related to emergency calls and dispatching services. Monitoring multiple types of emergency equipment simultaneously. Documenting accurate information into appropriate databases. OTHER REQUIREMENTS 1. Incumbent must successfully complete any and all required training, to include being certified at the Telecommunicator I & II levels and Hazardous Material Awareness within 9 months of being placed in this position. Failure to do so may result in removal from federal service. 2. Within one year, incumbent must obtain and maintain Cardio Pulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch (EMD) certification. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. To be found well-qualified as an ICTAP applicant, individuals need to demonstrate the ability to perform the common tasks of the job to be filled as well as more complex duties such as: Maintain detailed records in accordance with emergency services regulations; provide telephonic instruction on opening an airway or controlling breathing; monitor radio and telephone communications with police, fire, and medical units; and defuse callers who are anxious and/or irritated to obtain accurate information necessary to dispatch emergency personnel.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Evaluations

The assessments for this job will measure the following Competencies: Critical Incident Response Technical Competence Technology Application Emergency Communication Emergency Medical Care Once the application process is complete, we may review your résumé and supporting documents to ensure you meet the basic qualification requirements. We may evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant personal, educational, and work experiences as it relates to fundamental competencies, identified in the Qualifications section above, required for this position. Based on the results of this evaluation, you will be placed in one of the following quality categories: Best-Qualified: This highest category will be used for those candidates who possess the type and quality of experience that substantially exceeds the minimum qualifications of the position, including all selective placement factors and appropriate quality ranking factor(s), as determined by the job analysis. Highly-Qualified: This higher category will be used for those candidates who possess the type and quality of experience that exceed the minimum qualifications of the position, as determined by the job analysis. Qualified: This lowest category will be used for those candidates that meet the minimum qualifications of the position and are proficient in some, but not all, of the requirements of the position. Candidates may require extensive training and/or orientation in order to satisfactorily perform the duties of the position. Names of the candidates in the Best-Qualified category will be sent first to the hiring manager for employment consideration. Applicants in other categories will be referred in accordance with category rating procedures. Veteran's Preference: If you are entitled to veteran's preference, you should indicate the type of veteran's preference you are claiming on your résumé. Your veteran's preference entitlement will be verified by the employing agency. If you are entitled to veteran's preference and qualified for the position, your name will be placed above non-preference candidates on a list sent to the hiring manager for employment consideration. Qualified veterans' preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category depending on the position and grade level of the job. For information on entitlement see http://www.fedshirevets.gov/job/vetpref/index.aspx. All Veterans: You are required to submit a DD Form 214 stating your Character of Service (i.e. Honorable/General Discharge). If claiming 10-point preference, you are required to submit a completed SF-15 (http://www.opm.gov/forms/pdf_fill/SF15.pdf) and applicable supporting documents as outlined on the form. Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.