Job summary

You will serve as an IT SPECIALIST (INFOSEC) in the INFORMATION ASSURANCE DIVISION of FLTREADCEN EAST.

Major duties

You will identify specific IT system protection requirements based on the results of assessments, evaluations, and/or reviews. You will develop and implement programs to ensure that systems, networks, and data users are aware of, understand, and adhere to systems security policies and procedures. You will develop/review information security Certification and Accreditation package artifacts. You will develop system security contingency plans and disaster recovery procedures.

Qualification

FOR THE GS-11 LEVEL Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-9 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:1) Knowledge of enterprise operating systems (e.g., Windows 10/11, Windows Server) and user environment management, including profile troubleshooting, Active Directory, and Group Policy support; 2) Ability to apply cybersecurity principles in a support role, including enforcing security settings, applying patches, and resolving compliance issues in coordination with IA teams; 3) Skill in scripting and automation (e.g., PowerShell, VBScript) to streamline support tasks such as software deployment, log collection, and workstation configuration; 4) Ability to deliver responsive, courteous, and effective customer service by diagnosing and resolving hardware, software, and access issues for end users via phone, email, or ticketing systems; 5) Experience configuring and maintaining user-facing resources such as printers, shared drives, and desktop applications, including driver installation, access permissions, and troubleshooting Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. FOR THE GS-9 LEVEL Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-7 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Knowledge of enterprise operating systems (e.g., Windows 10/11, Windows Server) and user environment management, including profile troubleshooting, Active Directory, and Group Policy support; 2) Ability to apply cybersecurity principles in a support role, including enforcing security settings, applying patches, and resolving compliance issues in coordination with IA teams; 3) Ability to deliver responsive, courteous, and effective customer service by diagnosing and resolving hardware, software, and access issues for end users via phone, email, or ticketing systems. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

If qualifying based on education, applicant must possess: FOR THE GS-11 LEVEL Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related FOR THE GS-9 LEVEL master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related

Evaluations

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: This recruitment will utilize the following technical assessment tools: Structured Resume Review, Structured Interview You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.