Information Technology Specialist (Custspt) Nf-04

Job summary

This position is located at: Information Technology Services - Fort Irwin To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Incentives and Bonuses PCS and/or Relocation Incentives may be paid if authorized.

Major duties

Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems. Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers. Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices.

Qualification

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: - Participating in the planning and delivery of a full range of IT customer support services. - Installing, configuring, upgrading and troubleshooting hardware and software components. - Presenting formal and informal training and assistance to customers. - Reporting, responding to, and resolving customer requests. Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": Three (3) or more years of NAF Point-of-Sale (POS), Payment Card, Inventory Management, and Online Sales/Revenue Channels information technology administration and oversight. OR Two (2) or more years' experience developing and conducting Risk Management Framework for NAF Networks within Enterprise Mission Assurance Support Service (eMass) & Army Portfolio Management Solution (APMS)- Systems OR Five (5) or more years' experience of administrative and technical experience with Windows Server (2019+) Operating Systems and Hyper-V Management Suite, and operating, maintaining and deploying of Cisco network switches/routers, access points and Cisco Command Line Interface Commands, - or similar. APPLICANTS MUST ADDRESS THE HIGHLY PREFERRED in THEIR RESUME. CANDIDATES WHO DO NOT SUBMIT THE HIGHLY PREFERRED CRITERIA WILL NOT BE CONSIDERED AMONG THE HIGHLY QUALIFIED. APPLICANTS MEETING THE HIGHLY PREFERRED WILL BE REFERRED TO MANAGEMENT FIRST. *** All experience must be listed on the resume for that experience to be consider. No assumptions will be made. ***

Evaluations

Your Application Matters: How We Will Review It We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility. Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire. We will consider your responses to our application questionnaire. If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation. Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key. Understanding Eligibilities: What You Can Claim When Applying When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position. Depending on your situation, you may be able to claim one or more of the following eligibilities: NAF Priority Consideration 1 Business Based Action (BBA) NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE) NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents) Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.