The Product Delivery Specialist is a highly detail-oriented, self-driven operator responsible for ensuring the accurate, complete, and on-time delivery of complex products to customers. This role owns critical aspects of the delivery lifecycle, including sales order documentation, inventory validation, defect tracking, and customer-facing acceptance activities. The ideal candidate thrives in a fast-paced environment, can manage multiple parallel workstreams without losing precision, and requires minimal oversight to execute at a high level. They will interface directly with customers during Factory Acceptance Testing (FAT) and occasional on-site acceptance events, ensuring a seamless and professional delivery experience. This individual works cross-functionally with production, quality, engineering, and maintenance teams to resolve issues, improve upstream processes, and uphold a high bar for product quality and customer satisfaction.

Required qualifications:

2–5+ years of experience in product delivery, manufacturing, operations, quality, or a related hardware-focused environment

Proven ability to manage complex, detail-heavy work with high accuracy and accountability

Experience coordinating across cross-functional teams (e.g., engineering, production, quality)

Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision

Strong written and verbal communication skills, including experience interfacing with internal stakeholders and/or customers

Experience with inventory validation, documentation control, defect tracking, or similar delivery-related processes

Willingness to travel occasionally for customer acceptance events and on-site inventory validation

Preferred qualifications:

Experience supporting Factory Acceptance Testing (FAT) or customer acceptance activities

Background in aerospace, defense, robotics, automotive, or other complex hardware manufacturing environments

Familiarity with ERP/MRP systems, inventory management tools, or quality tracking systems

Experience identifying and driving process improvements in manufacturing or delivery workflows

Prior experience acting as a quality gate or final checkpoint before product delivery

Military experience in maintenance, logistics, quality assurance, or production coordination roles

Exposure to configuration management or build documentation processes

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Product Delivery Specialist (R4911)

Summary

Job Description

Required qualifications:

Preferred qualifications:

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